Sporadic network errors for some projects in our eu-west- clusters

Resolved
Resolved

We haven't seen any further issues for the last hour. Please reach out via live chat or support@servd.host if you continue to see issues

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Recovering

We've been told that the issue has been resolved and we're monitoring to ensure all looks well.

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Updated

This issue is a result of a Digital Ocean data centre wide problem with networking which is being tracked here:

https://status.digitalocean.com/incidents/506776wyjn35

We're attempting to mitigate the impact where possible.

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Updated

Due to an issue with network hardware, many of our platform servers in our eu-west- clusters have fallen out of sync with the management software which keeps them in line. To rectify this we'll be restarting all of our impacted VMs over the next hour or so. This will cause a brief interruption to project availability as database are moved from old to new VMs

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Identified

We're seeing some network traffic errors for a small number of projects in our eu-west- clusters. We've been in contact with our server providers and they have narrowed the problem down a an issue with a physical server rack and a fix is currently being worked on.

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Began at:

Affected components
  • Clusters
    • EU-WEST-1
    • EU-WEST-2
    • EU-WEST-3