Traffic being dropped

We've now resolved the incident but are still looking into the root cause. We'll write up a postmortem as a blog post once we have more info to share.

Thanks for your patience and sorry for the disruption.

The load balancer issue has been resolved but we're still investigating the root cause. Services should all be back online and we'll write up a postmortem once we know further details.

DO have confirmed there is an issue with the load balancer and are attempting to rectify

We've raised a support ticket with Digital OCean to have a look into the load balancer which is acting as an ingress to this cluster.

In the mean time we'll spin up a new LB to shift traffic over to if this isn't resolved shortly

We're investigating traffic failing to reach sites in EU-WEST-1