Traffic being dropped

Resolved
Resolved
After 1 hour and 50 minutes

We've now resolved the incident but are still looking into the root cause. We'll write up a postmortem as a blog post once we have more info to share.

Thanks for your patience and sorry for the disruption.

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Recovering
After 55 minutes

The load balancer issue has been resolved but we're still investigating the root cause. Services should all be back online and we'll write up a postmortem once we know further details.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 24 minutes

DO have confirmed there is an issue with the load balancer and are attempting to rectify

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 7 minutes

We've raised a support ticket with Digital OCean to have a look into the load balancer which is acting as an ingress to this cluster.

In the mean time we'll spin up a new LB to shift traffic over to if this isn't resolved shortly

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Investigating

We're investigating traffic failing to reach sites in EU-WEST-1

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Began at:

Affected components
  • Clusters
    • EU-WEST-1