Assets storage provider suffering another DNS issue


This has now been resolved.

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The DNS issues have been resolved and things are recovering. This may take a little time as the DNS propagates.

We'll be making some updates to try to prevent this in the future.

Sorry for the interruption!

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We've partially resolved the issue for existing images by spoofing DNS records within our CDN proxy. This should restore access to any images which have ever been previously viewed.

Newly uploaded or newly transformed images will continue to experience problems.

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The back-end assets storage provider for the assets platform is suffering DNS issues which is preventing images which are not cached within the CDN to fail to load.

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Began at:

Affected components
  • Assets Platform