Errors when interacting with a subset of assets

After 11 hours and 26 minutes

We've monitored for a few hours and all seems back to normal. Sorry for the interruption!

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After 5 hours and 35 minutes

The issues with accessing assets are begining to resolve and we'll keep an eye on things to ensure everything looks a-ok moving forward.

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After 1 hour and 3 minutes

We've identified an issue with a subset of files stored on the Asset Platform. We're currently working to resolve the problem.

The impact should be limited to a small number of individual assets when interacting with files directly on the Asset Platform.

CDN cached assets remain unaffected.

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We've seen a few failed clones this morning caused by timeouts when copying assets between environments. We're currently investigating.

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Began at:

Affected components
  • Task Runner
  • Assets Platform