Unresponsive servers in UK-LONDON-1

Resolved
Resolved

After monitoring the cluster for a few hours, we're happy the issue the cluster was experiencing has been resolved. We're really sorry for any interruptions caused.

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Recovering

The underlying issue has been addressed and we're no longer seeing any direct impact on projects. We'll be monitoring for any regression.

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Identified

More servers appear to have become unresponsive in the cluster since the last update.

After communicating with our underlying hosting provider for UK-LONDON-1, it appears they're seeing wide-spread server issues across their platform that they're addressing as a top priority.

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Identified

All servers are online again. We're now working on getting database instances housed on them up and running again.

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Identified

One server has resumed normal service, we're addressing the other two now.

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Investigating

We're currently seeing three servers in our UK-LONDON-1 cluster experiencing issues, and are looking to get them back up and into a healthy state as soon as possible, in conjunction with our hosting provider. Really sorry for any interruptions caused.

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Began at: