Failures with new asset platform file uploads

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Recovering

We have been unformed that the underlying issue has been resolved and we're now testing to confirm.

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Identified

We've narrowed down the issue to a problem on the Asset Platform's storage provider API and have notified them of the issue. We'll work with them as quickly as possible to get service fully resumed.

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Investigating

We're seeing unexpected error responses coming from our asset platform storage provider's API for new file uploads. We're urrently investigating the root cause.

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Began at:

Affected components
  • Asset Platform
    • V3 Asset Platform