Downtime for several projects in eu-west-1

Resolved
Resolved
After 10 hours and 25 minutes

The issue now appears resolved. Apologies for any interruptions caused.

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Recovering
After 9 hours and 39 minutes

The impacted servers have been replaced by healthy nodes, projects are starting to come back online.

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Identified
After 9 hours and 19 minutes

We're continuing to work with our underlying hosting provider for eu-west-1 to get things sorted. An upgrade performed by them overnight caused the servers to become completely unresponsive. We're relying on them for a solution, but also looking at alternative ways to get impacted projects back online.

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Identified
After 40 minutes

We're currently working with the server providers on this to resolve the problem

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Investigating

We've experienced some issues during cluster software upgrades leading to downtime on a subset of projects which we're currently working to resolve.

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Began at:

Affected components
  • Clusters
    • EU-WEST-1