Timeouts with underlying storage provider

After 10 hours and 48 minutes

No further problems overnight. Let's get this resolved.

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After 8 minutes

We can see things beginning to recover. We'll monitor for a while to ensure all looks ok!

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After 6 minutes

We've received confirmation that there's a problem with the storage provider and they're working on a fix.

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The underlying storage provider is experiencing timeouts when contacting their APIs. This is having a negative impact on Asset uploads and the display of non-cdn-cached assets.

We've reached out to them over multiple channels to get things back up and running.

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Began at:

Affected components
  • Assets Platform