Service interruption in US-EAST-4

All projects are back online, thanks for your patience!

We've been seeing projects very, very gradually coming back online, only a handful currently remain offline. We've been in constant communication with our underlying server provider, who believes it's down to their internal data storage layer taking a long time to mount volumes disks to servers.

We're now seeing projects gradually coming back online, and are expecting all projects to be back up within the next half an hour.

We've been informed by the underlying server provider that the recovery process is progressing well, but still make take some time yet. More info here https://status.civo.com/issues/2024-05-01-nyc1-connection-issues/

The underlying server provider for US-EAST-4 has kicked off a recovery process to bring impacted servers back online, we're currently awaiting this process to complete.

The underlying server provider for our US-EAST-4 cluster has reported that they're currently experiencing an issue which is responsible for the outage https://status.civo.com/issues/2024-05-01-nyc1-connection-issues/ We're in communication with them, and are attempting to mitigate the issue.

We're experiencing some interruption to service in our US-EAST-4 cluster which we are currently working on resolving.